Terms Of Service
Pets are accepted for grooming only under the following circumstances....
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The pet is fit and healthy. Grooming that takes place on an elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health/skin conditions for which Mobile Doggy Detailer LLC cannot be held liable.
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In the event of an emergency, in your absence, you authorize Mobile Doggy Detailer LLC to contact the nearest veterinarian and authorize the vet to treat the pet as necessary at YOUR expense.
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Payment is to be made at the time of service. Payment can be cash, check or venmo. Returned checks will incur a $35 charge. Our rates are based on the breed of the pet, coat condition, behavior and duration of the groom.
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De-matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health/skin problems for which Mobile Doggy Detailer LLC cannot be held liable.
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We pride ourselves on keeping our salon flea free in order to keep all dogs safe and comfortable. In the event your dog arrives with a flea infestation, your pet will be treated with a flea shampoo for an additional fee.
Matting Fee
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Depending on the condition of your dog, the base fee for matting starts at $20.
Cancellations
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Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive a cancelation fee.
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If you do not respond to the text reminder within 12 hours (that is sent out 24 hours prior to the appointment), your appointment will be canceled, and you will be charged a fee of 50%.
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In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, Mobile Doggy Detailer LLC has the discretion to waive the fee within the 24 hour period.
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We reserve the right to cancel or reschedule a groom if needed to do so. Every effort will be made to reschedule at a time convenient for both the client and Mobile Doggy Detailer LLC.
No-Shows
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It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.
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Mobile Doggy Detailer LLC reserves the right to charge 80% of the grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
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We reserve the right to refuse service to any pet or client for any reason.